Dedicated Microsoft Support
Engineers for Microsoft Partners
We assign engineers from our pool directly to your clients — handling day-to-day Microsoft environment support under your brand, your SLA and your ticketing process.
Dedicated Support Engineers
Named engineers from our delivery team assigned specifically to your clients— consistent, familiar support every time.
Day-to-Day Helpdesk Support
First and second-line Microsoft 365 support covering Teams, Outlook, SharePoint and OneDrive.
Proactive Monitoring
Continuous monitoring of your clients' Microsoft 365 environment to identify issues before they become problems.
Escalation Management
Complex Microsoft issues handled on your behalf—from Microsoft support cases through final resolution.
Monthly Reporting
Detailed monthly service reports including ticket volumes, resolution times, trends and recommendations.
Microsoft Environment Maintenance
Routine tenant reviews, security updates, licence optimisation and Microsoft 365 health assessments.
- Microsoft Partners delivering managed services without hiring additional engineers.
- Partners supporting SMB and mid-market Microsoft 365 environments.
- Partners wanting a consistent white-label support experience under their own brand.
- Partners scaling their Managed IT practice without increasing internal headcount.
Onboarding
We learn your client's environment, ticketing process, SLA and escalation preferences before going live.
Engineer Assignment
A named Microsoft support engineer is assigned to your client and fully introduced before support begins.
Live Support
Day-to-day Microsoft 365 support begins under your brand using your ticketing system and SLA.
Monthly Review
Monthly reports delivered to you, including ticket trends, response times and Microsoft 365 health.
- Named engineers assigned to your clients — providing continuity and a familiar support experience.
- Your brand always remains front and center while we work completely behind the scenes.
- Scale your managed services practice without recruiting additional Microsoft support engineers.
- Dedicated Microsoft 365 specialists focused exclusively on Microsoft technologies and partner delivery.
Ready to Extend Your Microsoft Practice?
Book a 30-minute discovery call. Share your client challenges and we'll show you exactly how our Microsoft white-label team can support your business — no commitment required.